Returns & Buyer Protection

How ANIICHI protects buyers on the marketplace

ANIICHI is a Marketplace

ANIICHI is an online marketplace for Trading Card Games. Purchase contracts are concluded exclusively between buyer and the respective seller. ANIICHI does not sell or ship any goods itself.

To best protect buyers, ANIICHI offers comprehensive buyer protection through the payment service provider Stripe.

Buyer Protection

Every purchase on ANIICHI is secured by our buyer protection:

  • The purchase price is transferred directly to the seller via Stripe. Payout to their bank account occurs after the transaction is completed.
  • If the goods do not match the description, you can open a dispute within 14 days of shipment.
  • For justified complaints, ANIICHI will initiate a refund via Stripe.

Right of Withdrawal

For purchases from commercial sellers, you have the statutory right of withdrawal of 14 days as a consumer.

For purchases from private sellers, there is no statutory right of withdrawal, as these are contracts between private individuals. However, the platform's buyer protection still applies.

Detailed information can be found in our Withdrawal Policy

How to Open a Dispute

If you have a problem with an order, you can open a dispute through the platform:

1

Open a dispute

Go to the affected order under "My Orders" and click "Open Dispute". Select the reason (e.g., item not received, not as described, withdrawal).

2

Seller is notified

The seller is automatically notified and the payout is put on hold. The seller has the opportunity to respond to the dispute.

3

ANIICHI mediates

ANIICHI reviews the case and mediates between buyer and seller. For returns, you will receive the seller's address.

4

Resolution and refund

After the dispute is resolved, the refund is processed via Stripe to the original payment method.

Payout and Refunds

Payment processing runs through Stripe:

  • Confirm receipt of goods — the purchase price is released to the seller.
  • Without complaints, the transaction is automatically completed after the processing period.
  • With an open dispute, the payout is held until the case is resolved.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal is excluded for commercial sellers in the following cases:

  • Sealed TCG products (e.g., booster packs, displays) whose seal has been removed after delivery
  • Custom-made or personalized products

Questions or Problems?

For questions about buyer protection or disputes, you can contact us at any time at [email protected]. We are happy to help.

Further details can be found in our Terms and Conditions (§ 7 Buyer Protection)

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